Frequently Asked Questions
BrianTripPhoto — FAQ
Last updated: November 2025 • Jacksonville, FL
Services & Fit
What exactly do you do?
Purpose-built photo + video for professional service firms, especially attorneys and medical practices that turn first clicks into confident consultations. Think: homepage heroes, attorney/provider bio intros, service explainers, headshots, brand photos, and short FAQ videos.
Do you only work with attorneys and medical?
That’s my focus, but I also support other professional services that value credibility including restaurants, real estate, financial services, fitness, power sports, automotive and more. If trust and clarity matter, I can help. Curious if I shoot your industry, just ask!
Can you work with our existing marketing agency or web team?
Yes. I bolt on seamlessly, assisting you and them with the assets/content they need to help you execute your marketing plans for website, socials and more. Think of me as the production and them as the distribution, working together to assist you in smashing your goals.
Do you offer headshot days for teams?
Absolutely. Mobile studio on-site or in-studio by request. Consistent lighting, fast flow, light retouching, and file naming matched to your staff roster.
Process & Timeline
What does your process look like?
1) Discover (15-min call + mini brief) → 2) Plan (mood board, run-of-show, shot list) → 3) Capture (low-footprint crew on site) → 4) Deliver (edited photos + captioned videos in web + vertical formats). Everything lives in a client dashboard (timeline, assets, approvals).
How fast can we start?
We book by project and/or retainer. Tell me your deadline; I’ll propose the fastest path and what’s realistic to ship first (e.g., headshots + homepage hero).
Can you guide us on what to film/photograph first?
Yes, ask for the free 3-point visual review (Home, one Service page, Contact/Book). You’ll get a small action map with placements. Interested after the 3-point review. I can expand to a full website, GBP and social media review.
Deliverables & Formats
What file formats do we get?
Video: MP4 (H.264) in 16:9 (web/YouTube) + 1:1 + 9:16 (Reels/Shorts) + Captions.
Photo: Web-optimized JPG/WebP plus high-res JPG/PNG for print as needed.
Organization: Folders by page (Home, Bios, Service, Contact) and channel (Website, GBP, Instagram, Facebook, YouTube).
Do you include captions and thumbnails?
Yes. Accessibility and performance matter, every video ships with captions.
Will you handle Google Business Profile (GBP) sizing?
Yes. This is included in the complete and standard packages and can be added in custom projects and part of each retainer package. Each project includes a GBP - ready set and a simple posting cadence (e.g., “5 photos + 1 short video after each session”).
Results & Strategy
How do your visuals improve conversion?
Yes. I provide a plan for the visuals inside each package. Which can include: trust cues next to CTAs: a hero loop + intro film on Home, human bio imagery + micro-intro on Bios, clear 30–45s service explainers at the top of Service pages, and a short “What to Expect” video on Contact/Book. Expect improved time-on-page and more consult/Book clicks. Exact recommendations are customized to you.
Will you help with social and YouTube?
Yes. Every shoot is “shoot once → ship many.” We plan vertical cuts for Reels/Shorts, we can write basic hooks/CTAs, and can provide a 30–90 day posting plan (UTM-tagged).
Compliance & Permissions
Do you understand HIPAA and patient privacy?
Yes. We’re HIPAA-aware: no PHI in frame, controlled angles in clinical areas, and signed consent for any identifiable testimonials. We provide sample consent forms and can send them directly to. the patient.
Can we use testimonials?
Yes, with written consent and compliance-safe phrasing (no guarantees/claims). We prefer short “patient story” clips that focus on process and care experience.
What are the HIPAA advertising guidelines?
I provide a sample consent form to each patient that is identifiable in the frame. It is important to understand, that a patient can ask you to take down or cease using their identity in any and all advertising according to HIPAA. For more information we can discuss inside a discovery call.
Pricing, Revisions & Licensing
How do you price projects?
Scope-based packages for core builds and retainers for ongoing content. Individual a-la-carte for specific services. Tell us your priorities; we’ll propose a sensible sequence (e.g., photo day + video day, then monthly themed sessions).
What’s your revision policy?
One consolidated revision round per deliverable set is included (edits, captions, thumbnails). Extra rounds are available if needed.
Who owns the content?
Upon final payment, you receive a commercial license for web, social, email, and ads. (We retain creator copyright, standard in the industry.)
Do you offer a guarantee?
Yes. 100% Money-Back Guarantee: if you’re not satisfied, tell us within 15 days of receiving final edits and we’ll refund your project fee ~ commercial license (ability to use the assets) is then revoked.
Logistics & On-Site
Where do you work?
Based in Jacksonville, FL; I travel across Northeast Florida. Travel outside the area is available, just ask.
How disruptive is shoot day?
I run a low-footprint set. I coordinate room schedules, keep gear tidy, and move quickly through a pre-approved shot list to minimize downtime.
What do we need to prepare?
I’ll send a short checklist: wardrobe guidance, space prep, release forms (if needed), and a run-of-show so your team knows when they’re on camera.
Tech & Tools
What gear and software do you use?
Canon professional bodies/lenses, Aperture/Amaran/Godox/Canon controlled lighting, and pro audio. Editing in Adobe (Lightroom, Photoshop, Premiere) and Evoto, with Frame.io for reviews. HoneyBook for proposals/onboarding; Notion for project dashboards.
Do you integrate with our DAM or drive?
Yes. Google Drive, Dropbox, or your agency’s DAM. Your dashboard still hosts proofs and approvals.
Getting Started
Can we see work specific to our industry?
Yes. Attorney and Medical portfolios are available on the site. If you share your top service line, I’ll send 2–3 relevant examples and a quick shot plan.
What’s the first step?
Hit the button below for the free 3-point visual review. I’ll look at your Home page, one Service page, and your Contact/Book flow and send back concrete, page-level fixes.